At Cloud Pulse, we are committed to maintaining clarity and transparency in our payment processes. This guide outlines our official banking details and important instructions to ensure your payments are processed smoothly and efficiently.
1. Official Banking Details
Please ensure all payments are made to the following official bank account:
- Bank Name: STANDARD BANK
- Branch Name: CENTURION MALL
- Branch Code: 051 001
- Account Holder: MR CHRISTO C LOCHENBERG
- Account Number: 10 22 234 540 1
- Account Type: CURRENT
- SWIFT Code: SBZAZAJJ
Important: Payments made to any other bank account will not be considered valid, and Cloud Pulse cannot be held responsible for misdirected payments.
2. Payment Terms and Conditions
- Invoice Payment Requirement: Payments must reflect in our bank account before an invoice will be marked as paid.
- Payment Reference: Always use your Invoice Number or Account Number as the payment reference.
- Payment Proof: After completing the payment, kindly email us your proof of payment to: info@cloudpulse.co.za
3. Payment Processing Time
- Local Transfers: Payments from Standard Bank accounts may reflect immediately.
- Other Banks: Payments from other banks can take 1–3 business days to clear.
- International Transfers: SWIFT transfers may take 3–5 business days.
Note: Ensure payments are made well in advance of the due date to avoid delays or service interruptions.
4. Unallocated Payments
Payments without a valid reference number or incomplete details may cause delays in processing and allocation. Please double-check your reference before making a payment.
5. Avoid Fraudulent Transactions
- Double-check our banking details before making a payment.
- If you receive any suspicious communication regarding payment details, contact our billing department immediately via our Helpdesk.
6. Support for Payment Queries
If you have any questions or require assistance with your payment:
- Log a support ticket on our Helpdesk: https://helpdesk.clientpulse.co.za
- Contact our billing team directly.
By following these instructions, you ensure your payment is correctly allocated and your account remains in good standing.
Thank you for your cooperation and continued support.
Cloud Pulse Billing Department